Payments
      Back to home
      1. Knowledge Base
      2. Registration & Access control
      3. Payments

      How to refund (return) a payment and how does it work?

      We'll explain how to manage refunds or returns of payments for tickets, workshop-type sessions or products of attendees

      IMPORTANT ❗At the moment, only the Meetmaps team can issue refunds. Therefore, contact Meetmaps in case you need to process one.

      Also note that a partial refund of payments is not possible.

      REMINDER 💡: There are three types of payments possible within the Meetmaps platform:

      1. Ticket sales (only in the registration form).
        + info 👉 How does the Tickets section work?
      2. Sale of workshop-type agenda sessions (in the registration form and/or on the App/Web).
        + info 👉What are the Agenda Workshop Sessions and how do they work? 
      3. Sale of products or services (only in the registration form).
        + info 👉What is the products section and how it is configured? 

      EXAMPLES:

      CASE 1 🍂: the assistant purchases through the registration form:

      • 1 ticket to the event (€10)
      • 1 workshop-type session (€20)
      • 1 product (€25)

        Refund: the only possible refund is the total (€55), since there is only one payment of €55.

      CASE 2 🍃: the assistant purchases through the registration form:

      • 1 ticket to the event (€10)
      • 1 product (€25)
      And later, within the App or Web (agenda module), purchase:
      • 1 workshop-type session (€20)

      Refund: in this case there are two different payments and two refunds can be made: €35 (payment made in the registration form) and €20 for the workshop-type session.

      What happens when we make a refund?

      When we manage the refund at Meetmaps we have two options:

      Option 1 🍏: the purchased products are again on sale and the attendee is also deleted from the Attendee List, so they will not be able to access the event.

      Additionally, this attendee can re-register for the event through the registration form.❗

      Example: the attendee purchases 1 ticket to the event + 1 workshop-type session. When you make the refund, both the ticket and the workshop-style session are again available for another attendee to purchase. And this attendee disappears from Attendee List.

      Option 2 🍎: Only the payment is refunded and the attendee is still on the Attendee List, so they will be able to access the event.

      Additionally, this attendee will not be able to register for the event again through the registration form❗

      Example: the attendee purchases 1 ticket to the event. When making the refund, the user receives the refund. This attendee will still appear in the Attendee List.

      IMPORTANT ❗ When making the refund, Meetmaps retains the commission for managing the payment.

      PROOF OF REFUND:

      At the moment, the proof we can provide would be through an automatic email.

      NOTE🗒️: There is an automatic email linked to refunds to be sent and to activate:

      • When returning a payment


      If you need to refresh your mind about automatic emails, we recommend reading this article 👉 How to create an email from templates? Discover the Email Builder


      And there you have it! Everything you need to know about refunds!💥