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Learn how to set up and launch one or more surveys, whether through the app's esurveys module, by email, or URLin modules in the App or Web.
Available for these licenses:
Event App Starter, Pro, Enterprise
Virtual Venue Starter, Pro, Enterprise *
Suite Starter, Pro, Enterprise
* Surveys will not be conducted within a native Web module, but it is possible to conduct a survey via email / URLIn.
In this section, you can conduct surveys to receive feedback from your event attendees.
Once the survey is set up, it can be shared in different ways:
- In the Surveys module (esurvey) of the App (module not available on the Web). Activate this module in App & Web > Modules. + info 👉 What is the Modules section?
- By sending an email (campaign) with the button/URL of the created survey +info 👉 What are email campaigns?
- Create a URL module in the App and/or Web with the URL of the survey. + info 👉 How to create a new module and what types are there?
IMPORTANT ❗
- The survey module is only available for the App 📱 (option 1). In this case, the survey is not anonymous, as the email address is included in the download (Excel) file.
- If you take the survey through the link (options 2 and 3), the results are anonymous because participants are not logged in.
If you do not want the results to be anonymous, please include fields for email, first name, and last name (for example).
Configuration
1. In App & Web > Surveys, create a survey by clicking on "New survey+". Enter the details in the languages enabled for the event.
2. Add the questions you want in the survey, indicating whether it is mandatory or not, and the type of response.
NOTE🗒️: possible types of response:
- Free text📜: It allows attendees to respond in open text format.
- Rating⭐: The attendee can indicate the maximum rating for the question in question by selecting the number of stars.
- Unique selection/ Multiple choice ☑️✅: It can be single-choice (selectable option) or multiple-choice (multiple-selection option). This type of response allows attendees to select one or more options.
- Title✍️:It is not a type of question, but a title used to thank the attendee for completing the survey.
Management
Once you have created one or more surveys, you can:
- Sort the surveys and questions
- Make it visible/not visible 👁️
- Close it once you no longer accept answers
- View the survey and copy the URL to share it
- Download the Excel file with the responses from the attendees who answered the survey, as well as edit or delete it.
- If there are multiple surveys, you can sort them.
NOTE 🗒️: there is an automatic email linked to the surveys module (through the App only, when you are logged in) to send and activate:
- When completing a survey
NOTE 🗒️: It is possible to use the surveys created as part of mission gamification +info 👉 What is Mission Gamification?
As shown
App 📱
Survey URL (sent via a button in an email) 📩
EXPORTS 🔢: Download survey responses in .csv format and by language: