How to offer assistance to the attendees of the virtual event?

We will explain 2 different ways to provide assistance through the App and Web

Enable contact mode

Activate the Contact module to allow attendees to easily send messages to organizers by completing a simple form. 👉 What is the Contact module and what is its purpose?

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NOTE 📃: Messages written by attendees using "Contact the organization" will be received by all event administrators via email.

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Creating a "Helpdesk" assistant

In the Attendee List, click on the "Add Attendee > Add Registered" button. + info 👉 How to manually register a user?
Fill in the content of the pop-up that appears as you see fit (keep in mind that this user will serve as a helpdesk assistant 🆘 for your attendees).

TIP 💡 You can announce the existence of this Help Desk during your event's streaming to provide information and address issues and questions that your attendees may have.

Use the Speakers Module - App Only

If you are not using the Speakers module, you can use it in the following way (only in the 📱App, not on the 💻Web):

Create the necessary speakers. Each speaker will act as a support agent (part of the event organization) and will receive inquiries via messages within the App.
Link them to their attendee profile in the attendee list.

IMPORTANT❗Pay close attention to the name and photo of both the speaker and the linked attendee.

3. Rename the "Speakers" module to "Help" or "Support" in:

App & Web > Home > Home App (if this module is activated)
App & Web > Módulos