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Learn how to facilitate communication between attendees and event organizers through the contact module.
Available for these licences:
Event App Starter, Pro, Enterprise
Virtual Venue Starter, Pro, Enterprise
Suite Starter, Pro, Enterprise
During the event, attendees might have doubts or inquiries for which they might need to contact you. To do so, you have at your disposal a tool that allows the attendee to write to you easily and directly: the Contact module.
IMPORTANT ❗Make sure you have designated the administrators of the event in Settings > General > Administrators. It's them who will receive notifications about new messages.📫
The Contact module
- In App & Web > modules activate the contact module where you need it (main, side, top or webtop).
How will attendees contact you?
Web🖥️:- Web superior: When clicking on the email field (top right of the screen) a submenu appears with the option to Contact the organization.
- Home Web: in the homepage, scroll down. There is a contact section.
App 📱
It is displayed either in the side menu, in the bottom or in the main menu, depending on what you have indicated in the Modules section.
How will the organizers receive these messages 💬?
All the messages sent by the attendees of the event, be it by Web or App, will appear in the contact module. Administrators also receive a notification in the inbox 📫
How to track received messages?
In App & Web > Contact you can track and control requests, the module has two sections:
- Pending tickets: includes new tickets and answered ones (pending to close them, because you are expecting an answer or you are still processing it).
- Resolved tickets: includes closed requests.
IMPORTANT ❗The messages are not answered through the contact module. The administrator must answer through their own emailing system ex. Yahoo, Outlook, Gmail.
The module is for keeping track of the messages sent by attendees and resolved by administrators.
NOTE 🗒️: Ways of contact
If you wish to assign a contact that will receive attendee inquiries, you can add an email and phone number in the home web (does not apply to app). This information will be highlited in the home page of the web, and the attendees will know who to contact.
If you fill of the ways of contact fields in App & Web > General information > General:
And in App & Web > Home > Home web you activate the contact module:
In the Home Web it looks like this:
