What is the Contact section?

Learn how to facilitate communication between attendees and event organizers through the contact module.

Available for these licences:

 Event App Starter, Pro, Enterprise

 Virtual Venue Starter, Pro, Enterprise

 Suite Starter, Pro, Enterprise

During the event, attendees might have doubts or inquiries for which they might need to contact you. To do so, you have at your disposal a tool that allows the attendee to write to you easily and directly: the Contact module. 

How to configure the Contact module? 

1. In App & Web > General Information > General, you find the Ways of Contact section.
   Fill in the email and phone numbers fields with the correct information.
   

How will attendees contact you? 

• Web🖥️: They click on the user (top right of the screen) within the event. There, a submenu appears with the option to Contact the organization, i.e., you.
  
  Clicking on the option opens a window to compose the message.
  
  
• Main Tab or Home Web🏠: Activate the Contact module switch in App & Web > Home > Home Web
  
  
  
  This way, attendees see the ways of contact previously added in the General Information module, and they are also available to send you a message.
  
  
• App 📱: it is displayed either in the side menu, in the bottom or in the main menu, depending on what you have indicated in the Modules section.
                                 

How will the organizers receive these messages 💬? 

All those users who are registered as platform administrators will receive notifications of new messages 📫 sent by event attendees, both via Web and App 👉 (What is an administrator and how to add administrators to an event?). 

How to track received messages?

In App & Web > Contact you can track and control requests, the module has two sections:

• Pending tickets: includes new tickets and answered ones (pending to close them, because you are expecting an answer or you are still processing it).
• Resolved tickets: includes closed requests.