What is the Tickets section?

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Available for these licences:

 Access Starter, Pro, Enterprise *

 Event App Starter, Pro, Enterprise * 

 Virtual Venue Starter, Pro, Enterprise *

 Suite Starter, Pro, Enterprise *

_{* Starter: 1 ticket
Pro and Enterprise: multiple tickets}

If your event has one or different types of tickets, you must register them in the Tickets section so that they appear in the registration form.

There are 5 tabs in this section

1. Tickets

2. Tickets Sold

3. Ticket Buyers

4. Promotional Codes

5. Settings

1. Tickets

In Registration > Tickets > Tickets, click the "Create ticket +" button. This will open a pop-up window to configure the ticket with the features you need.

Fields to configure

• Ticket title and description: these will be visible to the attendees.
• Start date/ hour: indicate from which day and hour the ticket will be available.
• End date/ hour: indicate until which y and hour the ticket will be available.
  • Free: free of charge for the attendee
  • Price: with a cost for the attendee. If you choose this option, a field where you can add the price of the ticket will appear.
  • Tickets available: in this field, you will indicate the number of tickets available for your event. Price options:
• Available Tickets: Here you will indicate the number of tickets that will be available

⏬ Advanced settings: here, you will be able to:

• • Automatically assign a property of unique selecion when purchasing a ticket. + info 👉 How to segment through properties, creating roles and itineraries?
  • Define this ticket as private for one or more different roles (unique and multiple selection properties), depending on what attendees have answered in step 1 of the data collection of the registration form (prior to ticket sales).

• Type of assistance: 
  
  • Presential: to events with on-site tickets.
  • Virtual: ticket for attendees that only attend the event virtually.
  • Hybrid: with this option, the attendee can access the event both on-site and from home.
• Switch of Activate ticket sales

As displayed in the Registration Form

2. Tickets sold

This tab displays the list of ticket buyers. The following information is included:

• Ticket ID

• Buyer Email

• Assistant Email

• Ticket Name

• Discount Code

• Barcode

• Source

• Sale Date

• Payment Method

You can search for a purchased ticket using the search engine or you can filter by "source" or "Payment method".

3. Ticket Buyers

This tab displays more information about attendees who purchased tickets, the quantity sold, and, if applicable, whether they have been fully allocated in the ticketing workflow.

The following data is available:

• Entry ID

• Name

• Email address

• Total entries

• Assigned entries

4. Promotional codes

Here you can create discount codes for the purchase process. You can set a usage limit and select the specific entry to which it will be applied.

Click the "Create code +" button. Define the code title (internal name), the promotional code you'll share with attendees, the ticket it applies to, the discount percentage, and the number of uses. Finally, activate the code by clicking the "Activate discount code" button.

It is possible to import multiple promotional codes at once using a list, instead of creating them individually.

5. Settings

This section enables the ticketing system. It allows you to purchase multiple tickets in a single order and manage their activation by assigning an attendee to each ticket, or, if preferred, activate them automatically without any further action. If previously agreed upon and activated, the Single Sign-On (SSO) configuration is enabled here.